Return & Exchange Policy
At the Prosteeljewelry.com we truly strive for total customer satisfaction. We want you to be completely happy with your purchases. Please be sure your custom selections are exactly as you want them to be. Corrections to custom orders are sometimes impossible to do. Refunds are not available on customized pieces, although we will make efforts to assure your satisfaction.
If we have made an error in the engraving or personalization, we will replace the incorrect item immediately.
On all Non-Personalized (engraved) items if within 60 days after receipt of your purchase you're not completely satisfied, simply return it for a full refund (less delivery charges). However all products should be returned in the original state they were received. Products which have been modified or abused will not be accepted for refunds.
Once your return product is received, it will be processed within 5 business days. Prosteeljewelry.com will not be responsible for loss or damage of return shipments. A credit will be issued to your original method of payment within 7 business days of receiving your returned item(s). Once the adjustment has been made to your credit card account, you will receive an email confirming that transaction.
